Refund Policy
1. Printing and copying
- Nothing is printed until payment is complete.
- If a print job fails because of a system error, the payment is cancelled automatically. Failed fax transmissions are refunded automatically.
- If you did not receive a proper printout (for example a paper jam or print defect), contact us at 1844-2483 or support@zigu.ltd. After checking, we reprint or refund.
- Printouts produced correctly are not refundable for change of mind.
2. Operating software subscription
- You can cancel at any time and will not be charged from the next billing date. You keep access for the period already paid.
- Fees for periods already paid are non-refundable. However, if you could not use the service due to an issue on our side, we refund the affected period on a pro-rata basis.
- Installed consumables are non-refundable; defective consumables are replaced free of charge.
3. How refunds are paid
Refunds go back to the original payment method and may take 3–10 business days depending on your card issuer. Send requests to support@zigu.ltd; we reply within 1–2 business days.